- Sign In
- Terms and Conditions
- Accessing Video
- Fan Messages
- Can I visit the set?
- How do I contact the cast?/ Can i have a cast member's autograph?
- How far ahead are episodes filmed?
- How far behind Australia is the UK?
- When is Neighbours on television?
- Where is Neighbours filmed?
- I live outside of Australia and can not view any of the videos on Neighbours.com.au?
Why can't I sign in?
Have you registered? Seriously, you must register in order to sign in. If you have registered and you still cannot log in then check and double-check your username and password. Usually this is the problem.
I've forgotten/lost my password!
Go to the Forgotten Password page on the web site and enter your email details to get a new password sent to your inbox.
How do I change my password?
First you need to sign in. Go to the Change Password page and type in your old and new password.
Why do I need to register?
You need to register in order to post comments on the forums and to enter competitions.
Do I need to sign out after using the site?
No but it is recommended. In any case when you close your browser you are automatically logged out.
What's the go with the sms/emails?
Occasionally TEN or FremantleMedia Australia will send out sms/email messages regarding competitions and special offers. You can ask not to receive these, however it's free and stuff that we think you'll really enjoy. If you don't want to receive any of these messages, simply change your preferences in your account information.
Why do you need my postcode?
We want to know which parts of Australia our loyal members are from.
When I register, it won't accept my username.
The username you are entering has already been taken. Try another username. It also has to be less than 15 characters.
It won't accept my password.
The password you are entering is not long enough. Your password needs to be at least 6 characters.
It won't accept my phone number.
The phone number you are entering is not long enough. Try entering your phone number with your area code included (10 digits in total, eg 02 12345678)
What is an avatar?
An avatar is a character that you can personalise and use when interacting with the TEN or So You Think You Can Dance forums.
Do I need an avatar?
No you don't. If you would like one, head to your personal profile settings. Try to choose one that fits your personality.
Can I create my own avatar?
Unfortunately you have to choose one of ours for copyright reasons. We hope to provide a wider range in the future.
Why do I need to accept the terms and conditions?
This is a legal requirement to ensure we agree on the conditions by which you access the site. If you don't agree, that's fine, but you can't become a member.
To read over the Term and Conditions please click here.
I have dial-up Internet. Why is the site so slow?
Firstly, congratulations on making it this far. Due to the large amount of video and high-resolution images we're providing on the site, we recommend you have some form of broadband Internet to use the site as intended. If you have a slow connection but are committed, you can still use the site but you will have to have some patience.
Click tools -> internet options, then click on the advanced tab, scroll down to multimedia, and untick "show pictures". This way it will be a little quicker, but it will also mean you don't get to see images.
I've got great Internet, but the site is still slow. What's up with that?
There are many other reasons why this might be the case. The site may be experiencing excessive demand or the servers may be having issues. It may also be a problem with your Internet connection. Whatever the case, if the problem is at our end we will no doubt be fixing it as best we can, however if it is a recurring problem then pop it into the feedback topic in the contact us forum and we'll do our best.
Why does the video keep lagging?
Video requires very high bandwidth, so unfortunately even with broadband this can happen sometimes. An idea might be to let it play and leave it minimised for a while, then later on come back to it. By this time it should have downloaded and you can watch it all without it jumping and loading all the time. You have the option of changing to a lower quality video file in the "settings" option on the video player. 300 is the lowest setting.
What are Cookies?
Cookies are small text files used by your web browser that store information that allows your computer to recognize you and keep track of which sites you visit. It has also been referred to as a computer installed memory system. While they don't hold any personal information or registration details, they can assist you in filling out subsequent registrations and membership applications.
How do I check that Cookies are enabled?
In Internet Explorer:
-Select tools in your browser menu
-Choose Internet options
-Select the security tab
-Select custom level
-Under cookies, make sure the 'Enable Radio' button is checked
-Make sure the box 'Accept Cookies from Sites' is selected
In Internet Explorer:
-Select tools in your browser menu
-Choose Internet options
-Select the security tab
-Select custom level
-Under Scripting, make that the 'Enable Radio' button is checked
-Under the tools menu select options.
-In the options window select the 'content tab' (It has a globe icon associated with it)
What is Macromedia Flash Player?
Macromedia Flash Player allows you to view content such as movies, animations and other Web experiences created with Macromedia Flash.
I am trying to access with Lynx browser & am unable to run video, can you help me?
No. No one can help you.
I smirked at the last FAQ question. Does that make me a nerd?
A little bit.
What are the browser and settings required to view this website?
-Internet Explorer 6.0 or Internet Explorer 7.0, Firefox 2.0
-Cookies must be enabled.
-Flash must be installed
We also recommend a broadband service such as ADSL/Cable Internet/Wireless Internet due to the volume of video content on the site. If using a dial-up Internet service, we recommend you get sound advice from a professional or the computer geek kid next door.
On a mac (Safari) I can't see the videos?
We've noticed that under Safari, users can see the website reloading in the place where you'd expect to see the videos. The issue is with the hyper-paranoid/secure way that Safari deals with what's referred to as 3rd party cookies. As you navigate to ten.com.au/dance Safari's default setting allows the cookie to be set for that site, but as the video is served from outside this domain it won't allow the credentials to be passed across.
To fix this you need to set Safari to allow cookies - which is seen as a definite risk on all PC based systems; but in a Mac world (where there are almost no viruses/malware) accepting the cookies is not such a significant risk.
The setting is under the Safari Menu -> Preferences (mac key+,) then under the Security Tab, Set accept cookies to "Always Allow" to be able to watch the videos.
The default setting "Only on sites I navigate to" is what causes this behaviour as the video hosting is published via a third party application. Unfortunately, there is no other workaround as this is by design behaviour on a mac.
Video is available by clicking "Video" in the nav bar. You can choose between the two formats available by clicking on the Settings tab under the screen.
You can choose either Windows Media Player or Flash Media. You can also choose between the quality of 300K or 700K, depending on your Internet connection. Once selected, your browser will remember your preference.
Can I change it if I have made the wrong choice?
Yes — just click on the Settings tab again and click on the setting you want. Remember; if you are using a Mac, you'll probably want to select Flash as your video format.
Why can't I see any video (or just see the loading animation)?
Our video player is best viewed using Internet Explorer 6.0 and above. We have also noticed that the video doesn't load correctly when you have any ad-blocker features enabled on your anti-virus software. Try disabling just the ad-blocking features, closing your browser and reloading the page.
How do I post a topic?
First you'll need to sign in or create an account. You can do this by clicking the login link at the top of the page. Once you're logged in, you're ready to go.
Inside the Category you wish to post in click “POST NEW THREAD”, found on the top left of the Category page. Come up with a subject, something that explains clearly what you’re talking about (not “hi guys” or anything like that), then type away. Click "POST MESSAGE" and you’re done.
How do I reply to a post?
To reply to a thread subject, use the “POST REPLY” button. This will take you to a screen where you may enter your post. Once you are ready to submit your post, click the Submit Reply button.
How do a quote another post?
If you wish to reply to a specific post within a thread, you should quote the original post. To do this click "REPLY" on the post you wish to quote. Once the post message screen appears, click the "RICH TEXT" tab. The click the "SPEECH BUBBLE" icon (this can be found to the left of the "SMILEY FACE" icon. This will insert the quoted text and you can continue to post as normal.
So I want to say something, I just post a new topic right?
No, you shouldn't. If everyone posted a new topic for everything they wanted to say we’d have a massive collection of VERY boring conversations. If you want to say something, have a quick scan through the forum that it fits in and see if someone has already said something similar. If so, add your comment to that thread.
Can I say whatever I want?
No, like any social situation, there are simple rules that you should follow. Don't abuse people. Don't swear. Don't give out personal information. Don't discuss anything that is illegal. It's mostly common sense, but there are always bad apples. If you see them, make sure you report them by clicking "REPORT", that way they can be warned or banned, and the post can be removed.
Someone said something really really stupid, can I tell them what I think?
Sure, but be careful. Text doesn’t take into account tone of voice, so sometimes people take things out of context. This is why it is good to use emoticons in your posts. If you disagree with a post, say so, but under no circumstances may you attack the person. Abuse will be dealt with swiftly by moderators, and if you see this activity happening ensure you report it ASAP.
How do I edit a post?
You can only edit your own post. If you do, it is likely people have read it already, so make a note in there that says it has been edited so they can stay up to date.
Can I use HTML in my posts?
No. This is unfortunate, but due to copyright issues we cannot allow images be included in anyone’s post, and the only way to do this is to disable html.
What are those little smiley faces for?
They're called Smileys or Emoticons because they're used to convey emotion. When you type a message, you don’t see the person's body language or hear their tone of voice, meaning some messages can be misinterpreted. Smileys help avoid this to a certain extent. You don’t have to just smile, you could have a frown, grin, wink or one of many others.
To include a Smiley in your post, click the "RICH TEXT" tab in the posting window. Then click on the "SMILEY FACE" icon when you wish to insert a emoticon.
I've got a great image I want to share with the world, can I post it?
Nope. Don’t get me wrong, we’d love you to, but there are two problems. Firstly, the images may be inappropriate, and secondly even if they’re completely fine and relevant, we will probably not own the copyright in the image. This might be fine for some websites, but for us unfortunately it isn’t.
If you really want to post an image, you can include a link to the site that image exists on, but it must be completely appropriate. Anything inappropriate will be deleted and you will receive a warning or even be banned. If you discover someone who has done this, please report them to us by clicking "report abuse".
What does it mean when a topic is locked?
It means it's been officially closed. No longer can anyone post anything in it anymore. This may be for a number of reasons, and when it occurs the reason will be posted by the moderation team as the last post before it is closed.
Who are these moderator people?
Our Volunteer Moderators are generally leaders in our Community who have been chosen by the Community Managers. The Mod's role is to encourage discussion, help resolve disagreements and keep the forum happy and healthy.
Opposing opinion vs personal attack.
There is a big difference. If you disagree with someone, tell them, but do not attack them personally. Discussion is great, even if people start to get a little passionate, as long as only the issues are attacked and not the person.
There's another site that I'm involved with... can I tell people about it?
This is a fine line, and it will be up to the admin/moderators to decide. If another site is relevant to discussion then sure, post away, however anything that is seen as being an advertisement will be removed. Please use common sense and accept the decision of admin/mods.
Can I post articles which are relevant to the forum?
This is another copyright issue unfortunately. If you see an interesting article, simply post a link to it. Then once you’ve read it, head on back and discuss what you’ve read. You unfortunately can’t post a whole article on our forums.
I found an interesting topic, but it’s got heaps of messages! Do I just post my message at the end without reading everything?
No. If you do this, often the discussion has moved on, and you may look silly as a result. Make sure you read the most recent posts so that you are up to date with the conversation.
What is a spoiler?
A spoiler is information that gives away something that happens in an episode that hasn’t been shown in on TV yet. Most people don’t want to know what’s happening in future episodes, but prefer to see it as it happens on TV. You have to be very careful about posting spoilers, see below.
If I want to post a spoiler, how do I do it?
Spoilers are fine, so long as they are posted in a topic that has the word "SPOILER" in capital letters in the topic title. Do not under any circumstances post a spoiler in any other topic. If you do, you will be warned or even banned and the post will be removed.
Can I tell people about sites where we can download shows?
No. As this is illegal activity, we cannot allow people to tell other people how or where to obtain pirated copies of movies/shows/games etc. This includes advice on 'bittorrent' and similar peer-to-peer programs.
A Moderator gave me a warning. Can I complain about it on the forums?
No, it's a fundamental rule of the forums that all communication between you and the moderators is not to be discussed on forums. Keep this discussion to private messages.
A Moderator removed this great topic. Should I just start it again?
The topic was removed for a reason. If you do this, not only will it be quickly removed again, you will most likely also receive a ban from the Mods.
The only exception to this is if the topic started off by following the rules, but then went off on a tangent and became a problem topic. If this is the case, you can start a similar topic with a similar subject however be very careful that it doesn't go down the same path as before.
Bob sent me a personal message, it was so fantastic, I have to share it with everyone else.
No you can't. Like communication with moderators, any communication between two members of the forum via the personal messaging system is not to be made public.
But what about if someone sent me a personal message that I think broke the rules?
If this is the case, send a moderator a personal message explaining what was said and they'll deal with it.
The shift key is so annoying, I'll just keep caps lock on and type in capitals.
In the wonderful world of the world wide web, capitals are seen as shouting. Imagine if you were shouting your post at someone standing nearby. How would your words be received?
Fan messages are a great way to pose a question or give positive feedback to your favourite dancer. Fan messages will begin once the finalists have been selected. The Fan Message homepage is the place to start, and simply follow the outline for there.
Will my favourite character get to read the message I post to him/her?
All the Actors will do their best to read the all their messages. They know their fans are very important. But remember every day is very busy for the actors. Check out your favourite character's page.
Do I need to be registered to enter a competition on the Neighbours website?
Yes you do. All of the competitions on the website are exclusively open to our members only. To enter, simply register with the
website and log on to access the competition entry button
I want to enter lots of times but I can't. Is something wrong?
No, all of our competitions have set Terms and Conditions which state the number of times a member can enter on any given day. You might have
just reached your daily limit so come back tomorrow and enter again!
My children and I are all members on the site. Can we all enter the competitions?
Yes you can all enter but in some cases there may only be one prize allowed per household. Check the individual T&C for more details.
How can I find out if I won a competition?
If you are a major winner you will be contacted by phone and/or mail. We will also advertise major competition winners on the website after
the draw so check back regularly for winner announcements. Also winners of prizes over $100 are published in The Australian Newspaper within 14 days of the draw. Check the individual T&C for the exact publication date.
The competition says I need to be over 18 to enter but I am only 16, can I still enter?
No, an age limit has been set for a reason, most likely to do with redeeming the prize. Ask your parents to enter instead
There are official Ramsay Street tours that take visitors on a bus trip to see some of the best known Neighbours locations, including Erinsborough High, Ramsay Street and the studio itself. Depending on the shooting schedule, you might even be able to see the crew filming an episode.
Recently the company has added a new tour option which includes a stop at the studio and a chance to meet and have your photograph taken with one of the stars!
All tour options and information can be found at: http://www.neighbourstour.com.au/
You can write to any of the Neighbours cast members (and ask for their autographs) care of the following address:
21-31 Goodwood Street
Private Bag 9003
Episodes are shot approximately three months ahead of their transmission date in Australia. That means what’s happening on set can be nearly six months ahead of what’s happening on UK screens.
The UK is approximately six to eight weeks behind the Australian transmission schedule. The difference depends on the time of year: Australia go off air for a month at Christmas time, whereas the UK breaks in the summer to make way for coverage of Wimbledon!
In Australia, Neighbours is broadcast on Channel 10 at 18:30.
In the UK you can catch the show on FIVE at 13:40 and 17:35.
For all other territories, please check local listings.
Neighbours is filmed at Global Television Studios in Nunawading, a suburb of Melbourne in Victoria.
The cul-de-sac that doubles for Ramsay Street is a few minutes down the road from the studio. All of the houses are real and the residents kindly allow the Neighbours crew to shoot in their front lawns/back gardens/driveways.
I live outside of Australia and can not view any of the videos on Neighbours.com.au?
For now, videos are only available to those users accessing the website from within Australia.
This is the result of legal and business issues relating to each international broadcaster's on-air and online rights.
To preserve the integrity of those rights, we are unable to provide international video access at this time.
Given Neighbours' international reach, we have a personal and professional interest in making these clips freely available, and will continue working with our broadcast partners to deliver these videos to our fans across every platform.
The Neighbours UK website is available via www.neighbours.com/?country=UK, and will soon offer a range of video clips corresponding with the Five broadcast.